Frequently Asked Questions

Curtain cleaning

Which curtain fabrics do you clean?

We clean all curtain fabrics – velvets, velours, voiles, silks, satins, cottons and many more.

What is dry cleaning?

Dry cleaning is the safest way to clean all curtain fabrics. We use a special cleaning solution/solvent in conjunction with a dry cleaning machine.

What is steam cleaning?

Steam cleaning, or hot water extraction, gives the deepest clean, but this method is not suitable for all curtain fabrics. We always survey the fabric first to make sure we recommend the best course of treatment.

How long will it take?

Cleaning a pair of curtains takes approximately an hour. However it is dependent on the size of the curtains, heading style, type of fabric, and how soiled they are.

How does the in situ process work?

We bring equipment to your house/venue on the date agreed, clean, steam and redress the curtains, and leave you with beautiful, fresh-scented curtains.

How does the take down and rehang service work?

On the date agreed, we carefully take down your curtains and wrap in polythene covering to ensure they’re well protected. Once cleaned, we can store them until you’re ready for us to come back. We then rehang, steam and dress them, and leave you with beautiful, fresh-scented curtains.

Are my curtains in safe hands?

We have been handling curtains for over thirty years and are fully insured. Be assured, your curtains are treated with the utmost care and respect.

Which areas do you cover?

We’re based in St Albans, and cover London, Greater London, Hertfordshire, Buckinghamshire and Bedfordshire.

How far in advance do I need to book?

Two weeks notice is ideal, but we’ll always do our best to fit you in.

How do I pay?

Payments are due on the day that the cleaning is carried out, either by card payment in person or via bank transfer, and an invoice will be issued for your records.

Upholstery cleaning

What is dry cleaning?

Dry cleaning is the safest way to clean all upholstery fabrics except leather. We use a special cleaning solution/solvent in conjunction with a dry cleaning machine.

What is steam cleaning?

Steam cleaning, or water extraction, gives the deepest clean, but this method is not suitable for all upholstery fabrics. We will always survey the fabric first to make sure we recommend the best course of treatment.

Do you clean sofas?

Yes, we clean all sofas including leather.

Do you clean chairs?

Yes, we clean all chairs including leather.

Do you clean headboards?

Yes, we clean all headboards including leather.

How long will it take?

Cleaning a chair takes about 20 minutes on average, and a two-seater sofa takes about 30 minutes.

Is my furniture in safe hands?

Yes, we are fully insured and treat every project with the utmost care and respect.

Which areas do you cover?

We’re based in St Albans, and cover London, Greater London, Hertfordshire, Buckinghamshire and Bedfordshire.

How far in advance do I need to book?

Two weeks notice is ideal, but we’ll always do our best to fit you in.

How do I pay?

Payments are due on the day that the cleaning is carried out, either by card payment in person or via bank transfer, and an invoice will be issued for your records.

Carpet cleaning

What types of carpets do you clean?

We clean all types of carpets and carpet runners.

Do you clean rugs?

Yes, we clean all types of rugs, including antique, oriental and handmade.

What method is used to clean carpets?

We use a combination of three methods:

  • Preventative care: Protective treatments
  • Corrective care: Absorbent compound/powder extraction, bonnet buffing, dry foam shampoo, rotary shampoo
  • Restorative care: Deep clean using hot water extraction

How long does the carpet cleaning take?

Times vary dependent on the size, type of carpet in question and how ‘soiled’ the carpet is.

Can you get rid of stains?

We offer stain and spot removal in addition to regular carpet cleaning.

How long are the carpets wet after cleaning?

This will depend on the the type of carpet in question and the cleaning techniques used on the day.

Does furniture need to be moved before you arrive?

The clearer the space the better, however we can work around it or move it for you.

Can you walk on the carpet after it has been cleaned?

Yes, but white soles are advised in order to not mark the carpets. Also care needs to be taken when travelling from wet carpet to hard flooring i.e. kitchen tiles to avoid slipping.

Are my carpets in safe hands?

Yes, we are fully insured and treat all carpets and rugs with the utmost care and respect.

Which areas do you cover?

We’re based in St Albans, and cover London, Greater London, Hertfordshire, Buckinghamshire and Bedfordshire.

How far in advance do I need to book?

Two weeks notice is ideal, but we’ll always do our best to fit you in.

How do I pay?

Payments are due on the day that the cleaning is carried out, either by card payment in person or via bank transfer, and an invoice will be issued for your records.

Ultrasonic blind cleaning

What types of blinds do you clean?

We clean all types of blinds including pleated, roller, venetian and vertical blinds. And we clean roman blinds in the same way as curtains.

Are the blinds cleaned in situ?

All blinds are cleaned offsite in our ultrasonics tank, but we take them down and reinstall them once they’ve been cleaned.

How long will I be without my blinds?

We aim to get your blinds back in place as quickly as possible. Ideally we collect/take down on a Friday and return/rehang on a Monday.

Will the ultrasonics damage my blinds?

Ultrasonic cleaning is a very efficient way of removing dirt particles from blinds. They are submerged in liquid within a tank and high-frequency sound waves are applied. The sound waves create a gentle yet powerful scrubbing brush action in the fluid that thoroughly cleans all surfaces, including any pores and crevices.

How much does blind cleaning cost?

We just need information about the type and size of the blinds in question and we can give you a quote over the phone.

Which areas do you cover?

We’re based in St Albans, and cover London, Greater London, Hertfordshire, Buckinghamshire and Bedfordshire.

How far in advance do I need to book?

Two weeks notice is ideal, but we’ll always do our best to fit you in.

How do I pay?

Payments are due on the day that the cleaning is carried out, either by card payment in person or via bank transfer, and an invoice will be issued for your records.